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Business Hours: Monday-Friday / 10:00 to 5:00 (PST)
Warehouse Location: 2164 N Glassell St Orange, CA 92865
Orders typically take 1- 3 business days to be processed and shipped, but is longer during sales and the holidays! We ship Monday - Friday, and currently only offer USPS for shipping. Receiving an email saying your item has shipped does not necessarily mean it will be shipped that day; it means your order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Transit times given at checkout are after the fulfillment time. Shipping prices are determined by USPS. The cost of shipping depends on the weight of your entire order, and it’s destination from our warehouse.
Domestic Orders (within the US): Orders typically take 3-5 business days from shipment date to be delivered.
International Orders (outside the US): Orders typically take 6-21 business days from shipment date to be delivered. This mostly depends on customs in your country.
USPS Label Types:
First Class: Only available for packages 15oz and below. Transit times vary between 2-5 business days based on your location.
Priority Mail: Mandatory by USPS for packages over 16oz. Can be selected for smaller packages, and depending on your location, can speed the transit time up a bit. Transit times vary between 1- 3 business days based on your location.
Priority Mail Express: Can be selected to possibly speed up transit depending on where you live. Transit times vary from 1- 3 business days based on your location.
First Class International: Only available for packages under 4lbs. Transit times vary between 6 - 21 business days based on your location and customs processing.
Priority International: Mandatory by USPS for packages over 4lbs. Transit times vary between 6- 10 business days based on your location and customs processing.
We currently offer Customer Service Monday – Friday / 10am to 6pm
When emailing our Customer Service Department please include:
Customer Service Email: firstname.lastname@example.org
Due to Covid-19 we do not accept exchanges.
**We do not cover shipping for products that aren’t damaged or shipped incorrectly. **
All SALES ARE FINAL with one exception! In order for an item to be eligible for a return, it must be unopened. **Shipping cost and taxes will not be refunded **
To make a return:
If a product is delivered damaged, please do the following: